Communication Plan

Every business needs a communication plan and every employee needs one that will work for their family as well.

Communication Plan

For some industries such as schools, day-cares and other vulnerable populations it is critical to create a communication plan that meets the client’s family’s needs. Social media and HAM radio can play key roles is such plans.

At the point when a crisis strikes a business group, the need to grant is fast. In case business operations are aggravated, customers will need to know how they will be influenced. Chiefs may need to be educated and neighborhood government powers will need to acknowledge what is proceeding in their gathering. Agents and their families will be concerned and need information. Neighbors living near to the workplace may oblige information especially if they are undermined by the scene. These “social occasions of individuals” will require information before the business has a chance to begin bestowing. On such a hub, Communication plan gets to be key to oversee business and crisis management.

Communication with the representatives, costumers, nearby bodies and other potential group of onlookers is among first needs for a business and requests viable communication plan. Proceeding with the business the precise following day after an emergency is essential, however keeping up a steady stream of contact with the gathering of people that need to be tended to is significantly more critical. It gets for contacting representatives, clients and nearby bodies with however much information as could be expected in regards to what is going ahead inside the business group through communication management.

Why is Communication Plan is a Must Have for Organizations?

A communication plan is a must for every business. A business must have the ability to respond in a flash, unequivocally and unhesitatingly in the midst of an emergency in the hours and days that take after. Various differing gatherings of spectators must be landed at with data specific to their re-directions and needs. The photo of the business can be decidedly or unfavorably influenced by open impression of the administration of the event.
The initial move towards building up a communication plan is to verify that the right crowd is tended to and nobody is missed. Going further, it involves what crowd needs to be connected, and what message ought to be passed on to the focused on group of onlookers. Further evaluation obliges answers to these inquiries; what assets an organization has and what assets it uses for viable communication amid a basic time or crisis circumstance.

Communication Plan and Clients

Clients are the life of a business, so contact with clients is a top need. Clients may get to be mindful of an issue when their telephone calls are not addressed or their electronic requests are not handled. The business communication plan ought to incorporate activity to divert approaching phone calls to a second call center (if accessible) or to a voice message demonstrating that the business is encountering an interim issue. The business ought to likewise incorporate methodology to guarantee that clients are appropriately educated about the status of requests in procedure at the season of the occurrence. On the off chance that there are a lot of clients, then the rundown ought to be organized to achieve the most essential clients first.

Communication Plan for Workers, Victims and Their Families

(HR) is in charge of the regular communication with workers in regards to occupation issues and advantages organization. HR administration ought to accept a comparable part on the emergency communication group. HR ought to facilitate communication with administration, chiefs, workers and families. HR ought to additionally arrange communication with those included with the consideration of workers and the procurement of advantages to representatives and their families. Close coordination between administration, organization representative, open offices and HR is required when dealing with the delicate way of communication identified with an episode including passing or genuine damage.

Communication Plan and Staff

Amid an emergency, gathering of people and partners raises requests for information on the business which the association is certain to give. On the other hand, the information and communication plan ought to be ingenious. The communication center helps business group to deal with its correspondence with all kind of groups of onlookers. Representatives from different offices can be relegated to talk with an unmistakable group of onlookers.
The communication plan ought to be fittingly outfitted with staff to answer the appeals of the group of onlookers on a wide range of correspondence outlets e.g., site, notice sheets, call centers and so on. The staff working inside the communication center ought to be furnished with scripts and “as often as possible made inquiries” (FAQ) to address concerns of the gathering of people continually and correctly.

Communication Plans can be aided with Social media and radio where these two sources can be utilized to reach the desired audience and convey the right message tended to.

 communication plan

Having a consistent and viable stream of communication with all the potential gatherings of people is of the top need for business groups. Ineffectual or broken communication can bring along other unfriendly outcomes other than hurtful results of an emergency itself. Such a danger requires any association to stay arranged for tending to concerns of its group of onlookers with respect to a crucial circumstance.

Business support is a phone call away, 707.266.6461; assisting entrepreneurs through the toughest times.

#Business2015 #CPR4Biz #StrategicBusinessPartners #BusinessSurvivalSpecialists

Strategic Business Partners; Business Management, Personal Disasters, Business Crisis; Business Support Services; 707.266.6461

Being prepared ensures businesses and their employees have skills and resources to survive with grace, compassion and success. Crisis Prevention and Restoration, certified professionals ready to train your team before the emergency. 415.891.9107

Employee Emergency Planning at Home

Being prepared for the crisis, and developing the effective strategies to reduce the potential damage that it may cause, are the most important foundation upon which a business lays. Employee Emergency Planning at Home is part of this foundation

 Employee Emergency Planning at Home

Not preparing for a crisis beforehand would only shatter the foundations of a business and make it more susceptible to fall like a house of cards. Emergency preparedness for a crisis is deemed to be critical for instilling capacity in a business to survive and thrive in the long run. Similarly, when employees of your organization seem vulnerable to disasters and crisis, your business is going to suffer. Employees are the pillars upon which your business holds fast. Anything happening to them and their family would also make your foundations stumble.

Surges, winter tempests, fierce blazes, and quakes, regardless of what the compelling force of nature has in store, planning early can moderate her nastier astonishment, speed recuperation, and decrease misfortunes. You and your family can overhaul or launch your own crisis readiness arrangement, assemble your own particular emergency supply unit, and be prepared for winter tempests, spring nor’easters or summer power blackouts.

Employee Emergency Planning at Home

Why do employees need to have a home emergency plan? Well, the answer is not much complicated. When you have employees, there and their family’s safety is important for your organization as well. Why so? Because when your employees suffer, they don’t put the amount of exertion in the organization as they are required to do. When employees suffer, the doors to your organizations do not open and customers are not served. Should a traumatic event happen to an employee it will impact your business. With planning and communication that impact can be smaller. Following are the potential hazards that should be accounted for employee emergency planning at home:

                1. Natural Disasters

  • Hurricanes
  • Tornadoes
  • Heavy thunder storms
  • Flash flooding
  • Flooding
  • Mud/rock slides
  • High winds
  • Hail
  • Severe winter weather
  • Avalanche
  • Extreme high heat
  • Drought
  • Wildfire
  • Earthquake
  • Volcano eruption
  • Tidal wave/Tsunami

        2. Man-made Disasters

  • War (conventional, biological, chemical or nuclear)
  • Toxic material emission/spill (from a train or nearby plant)
  • Riot or other civil disorder
  • Nuclear plant melt down or other nuclear disaster
  • Terrorism
  • Fire

3. Technological Failures

     4. Other

  • Disease outbreak
  • Community infrastructure breakdown (bridges collapse, Dam breaks, etc.)
  • Utility failure
  • Transportation failure

How Does Employee Emergency Planning at Home Help?

Families may not be as one when a crisis happens, and you might not have admittance to mobile phones, corner stores, markets, or a percentage of alternate things that you are accustomed to having consistently. Employee Emergency Planning at Home permits families to cooperate to build up a meeting spot, secure an away contact, and accumulate vital data that would help them to stay associated in the occasion of a crisis. This arrangement ought to likewise diagram a bolster unit of loved ones both adjacent and out-of-state that can serve as purposes of contact and reconnoiter the prosperity of relatives, pets, and property.

Emergency Supplies

Emergency supplies or emergency preparedness kits contain water supply, food, flashlights, basic medicines, first aid kits, extra batteries and survival tools and equipments necessarily required for at least 3 days. Emergency preparedness kits ensure that the Family has every necessity for the survival of its Family members and data safekeeping and is prepared for the unexpected.

Hazard Vulnerability Analysis as a part of Employee Emergency Planning at Home

The Hazard Vulnerability Analysis tool is designed as to evaluate the level of risk and preparedness for a variety of hazardous events. It can be very affected in regard to employee emergency planning at home. A hazard vulnerability assessment is usually the first step in emergency planning. The tool lists events that might be encountered by an agency, and can be individually tailored. Included are the instructions on how to use the tool along with a list of possible hazards that would require disaster planning.


  • List potential unsafe occasions for your home.
  • Evaluate every occasion for likelihood, defenselessness and readiness.
  • Probability, Defenselessness, and Readiness are appraised on a three level scale from high to low. Probability and Defenselessness are positioned with a score of “3” for high, “2” for moderate and “1” for low.
  • Conversely, for the Readiness class, a score of “3”represents a low positioning for readiness while a score of “1” speaks to an abnormal state of readiness. A score of “2” speaks to a moderate positioning for readiness.
  • When assessing likelihood, consider the recurrence and probability an occasion may happen.
  • When assessing weakness, consider the degree with which the association will be affected, for example, base harm, death toll, administration interruption and so on.
  • When assessing readiness, consider components, for example, the quality of your readiness arrangements and the association’s past involvement with the hazardous event

Shelter Assessment

During a disaster, family may need to evacuate the home and look for shelter places in order to safeguard their and their family’s future. The safest location for the families of first responders may be a local shelter. Many of these are run by the American Red Cross, but first responders may also have the option of sheltering their families at a location provided by their agency. For example, a hospital may set aside space for workers’ families to shelter. The first step is to assess the available sheltering options.

When considering a shelter location, the following considerations may be useful:

  • Accessibility for people with access and functional needs.
  • Capacity of the shelter.
  • Availability of emergency power.
  • Availability of phones for residents.
  • Number of showers per resident.
  • Availability of fresh cooked meals vs. prepackaged shelf-stable meals.
  • Nature of the pet sheltering arrangements.


Employee Emergency Planning at Home is critical for your organization. Without your employee and their family’s well being, you can’t succeed in achieving your business goals.

 Consider Employee Emergency Planning at Home

Consider Employee Emergency Planning at Home today. After all it’s beneficial to your organization as well as for employees who serve to be the pillar for your organization.

Business support is a phone call away, 707.266.6461; assisting entrepreneurs through the toughest times.

#Business2015 #CPR4Biz #StrategicBusinessPartners #BusinessSurvivalSpecialists

Strategic Business Partners; Business Management, Personal Disasters, Business Crisis; Business Support Services; 707.266.6461

Being prepared ensures businesses and their employees have skills and resources to survive with grace, compassion and success. Crisis Prevention and Restoration, certified professionals ready to train your team before the emergency. 415.891.9107

Emergency and Event Planning

Incidents at business happen every day. Some businesses recover or don’t suffer altogether where as some businesses fall in the pit of consequences and aftermath. Emergency and Event Planning may take a positive toll if you plan ahead.

 Emergency and Event Planning

As we have mentioned a thousand times before, preparedness and planning is what will make a difference for you.
You must have plans in place to respond effectively to health and safety incidents and other emergencies that might occur at an event. Emergency and event planning is crucial to the survival of any business before and during any incident or crisis that puts a question mark at the future of the organization. Emergency and event planning need to be in fraction to the height of risk existing by event activities and the latent extent and severity of the event.

What Ought to be Done for Emergency and Event Planning

  • Consider the key dangers to the occasion and those individuals that may be present at the time of the event.
  • Utilizing the assets accessible to you on location, create crisis procedures to be trailed by staff and volunteers in a crisis, e.g. a flame or failure in any structural component.
  • Incorporate possibilities to manage episodes and circumstances as changed scratching off at short notice, extreme climate, or the inaccessibility of key staff in your group.
  • You will likewise need to consider your reaction to more genuine crises, including real episodes that will oblige the assistance of the crisis administrations and execution of their emergency plan.
  • For everything except the smallest occasions with low dangers, draw up and talk about your arrangements with the police, fire and rescue administration, emergency vehicle administration, crisis management and, for settled premises like stadiums and enclosures, the venue administration.
  • The point of interest and multifaceted nature of any discourses ought to be proportionate to the dangers included. Both coordinator and crisis administrations ought to be clear about who will do suppose it is possible that there is a crisis or significant occurrence. This is what emergency and event planning do, ensures that you have all areas covered before an episode of crisis strikes.

Develop an Emergency plan

Most event emergency plans should address the same basic requirements, to:

  • Get individuals far from impending peril
  • Summon and support crisis administrations
  • Handle losses
  • Deal with the uprooted/ non-harmed
  • Liaise with the crisis administrations and different powers (and, where the circumstance is not kidding, hand over obligation regarding the episode/ crisis)
  • Safeguard property

Emergency Procedures

Procedures for staff and volunteers to follow in an emergency should include:

  • Informing people in general
  • Raise the alarms to let others know
  • Onsite crisis reaction, i.e. Of fire extinguishers
  • Summoning the crisis administrations
  • Crowd administration, including departure, where fundamental
  • Evacuation of individuals with inabilities
  • Traffic administration, including crisis vehicles
  • Incident control
  • Liaison with crisis administrations
  • Providing emergency treatment

First Aid and Medical Assistance as Part of Emergency and Event Planning

As well as workers, it is strongly recommended that you include the visiting public in your first aid, medical and ambulance needs assessment. You should balance onsite medical and ambulance provision against existing local and ambulance service provision and capacity.
Except for small, low-risk events where ambulances may not be required for emergency and event planning and at events where they are not onsite, plans should be drawn up in conjunction with the local ambulance service to clarify how patients will be taken to hospital.

Role of Organization In Emergency and Event Planning

Choose individuals to actualize your techniques if there is an episode or crisis. Verify that all important staff individuals, regardless of what their ordinary working part, comprehend what they ought to do in a crisis, e.g. the area of ways out, crisis gear, how to raise the caution and from whom they ought to get directions.


  • Crises can grow quickly. Verify that you are prepared to move the crowd to an aggregate or relative spot of well being as soon as possible. The accompanying will be useful:
  • Plan evacuation courses and verify they stay accessible and unhindered.
  • Consider signs for individuals new to escape courses.
    Light all evacuation courses adequately for individuals to utilize them securely in a crisis.
  • Utilize a free power source, e.g. a generator, on the off chance that the mains power supply fizzles.
  • If utilizing flash lighting, lighting towers and so forth as impermanent lighting verify it doesn’t sparkle in individuals’ appearances along the getaway course, making it more troublesome for them. As an option, ‘trim lighting’ along a getaway course counteracts glare.
  • Plan how, where vital, you will empty individuals to a position of relative wellbeing from where they can continue to a position of aggregate security.
  • Plan to give extra support to individuals with an inability, those with restricted versatility and kids.
  • Where children are separated from their parents, as in crèches, play areas etc, make arrangements for their safe evacuation clear so that parents don’t try to reach them against the normal direction of escape.

Testing and validation

As a rule, approval of your crisis arrangement may take the manifestation of a tabletop exercise, where you and others work through a scope of situations and create the adequacy of your reactions. Test the correspondence frameworks, e.g. radios and open declaration gear, before the occasion.


Emergency and Event Planning ensures that all areas are covered before an event or episode of crisis is made prevalent over the organization. In today’s world full of unexpected events happening every day, you don’t want to be affected by the aftermath and consequences of course.

 Emergency and Event Planning

Emergency and event planning is important as for a safe future. As we always say, “Plan today to secure your tomorrow.”

Business support is a phone call away, 707.266.6461; assisting entrepreneurs through the toughest times.

#Business2015 #CPR4Biz #StrategicBusinessPartners #BusinessSurvivalSpecialists

Strategic Business Partners; Business Management, Personal Disasters, Business Crisis; Business Support Services; 707.266.6461

Being prepared ensures businesses and their employees have skills and resources to survive with grace, compassion and success. Crisis Prevention and Restoration, certified professionals ready to train your team before the emergency. 415.891.9107

The Value of Trained Employees

Studies have shown that nearly 20% of the employees injured during a time of a disaster or crises reported that they did not know what to do and how to handle the crisis.

 Value of Trained Employees

What happens if there is a sudden disruptions or disaster at your business and the employees of your company does not know what to do? What happens if the employees don’t know how to alert others of the emergency situation in order to prevent it from exacerbating? What happens if they fail to carry out the emergency response actions and evacuation if required? What if your organization fails to recognize the value of trained employees? That certainly calls for paving importance to the value of trained employees.


When employees don’t know what to do, who to contact, and where to go amid a crisis, the situation takes its toll even more and the confusion of roles and responsibility makes the situation get even worse. The company falls like the house of cards or stays intact like concrete because of the effectiveness of its employees in most critical situations and they recognize the value of trained employees.

The value of trained employees needs to be prioritized first for dealing with the disaster.The mere training can impart in them skills to prevent maximum disruptions at the business in time of crisis.
The value of trained employees is certain from the fact that one and all know what they have to do when there is a disruption in business operations. Everyone needs training to become familiar with protective actions for life safety during a crisis. These protective actions may include evacuation, lock-downs and shelter-in-place.

How can employees be trained?

To the question of “how can we train employees for emergency situations?” the first answer that comes to mind is “training drills.” Training drills to assist employees for staying calm and focused during an emergency situation can help prevent any sort of harm in the interest of company and the employee as well. However training drills can be used to impart in employees the skills and knowledge for how to act during an emergency situation, who to contact and how to make others aware of the impending situation? Furthermore these drills can be evaluated on the basis of their effectiveness and modified accordingly.
The notion of training drills does not necessarily prohibit itself to evacuations and lock-downs, however training drills can be helpful for employers to use fire extinguishers, alerts systems and etc. employees can be trained to use the equipments in accordance with the applicable OSHA regulation

Training emergency responsive team

It is a common though essential aspect to select responsible individuals for the purpose of forming an emergency responsive team. This emergency responsive team would then lead and coordinate the emergency plan and evacuation for safety purposes. It is also critical that other employees not in charge of such responsibilities know who the coordinator is and understand that this person has the authority to make decisions during emergencies. It is often through training drills that the roles and responsibilities of the employees can be defined based upon who is capable of handling the emergencies such as Crisis Communication Plan or Supply Chain Breakage more sensibly then others. Training emergency responsive team ensures that first, the team is ready to deal with any type of emergency situation and save as much disruption in functioning as possible, and second, that other employees who are not as much trained as the emergency response team would know who to reach out under unfavorable circumstances.
Members of business continuity, emergency response, and crisis communication teams ought to be trained so that they are familiar with the role and responsibilities defined by the business within the emergency response plan. Team leaders should have a higher level of training, not forgetting the incident command system training, so that they are able to pilot their teams. Training drills should also be carried out for validating emergency response, business continuity and crisis communications plans and for the purpose of evaluating the ability of employees for carrying out the assigned roles and responsibilities. The validation and evaluation through training drills improves the strategies for dealing with the crisis and also the skills of the employees. The value of trained employees has potential as if offers much more than just knowledge from the training. Training employees has practical implications.

“Who” needs “What” training?

• All the employees at your company need training at some level. Starting from the security guard and going up to the employees in command of emergency situations should be trained for how to deal with natural or man made disasters under pressure.

• All of the employees should be trained for the evacuation plan, lockdowns and other safety actions required to be taken amid a crisis.

• The business continuity team should be trained for how to reduce maximum damage otherwise be caused owing to the disaster and how to ensure the safe and secure future of your business.

• The crisis communication team should be trained for how to communicate with other teams and other local emergency response agencies for seeking help and how to stay in line of contact with media and employees of the company. Additional training for the spokesperson can also be helpful for maintaining the thread of contact.

The emergency response team should be trained to assist other employees of your company to execute emergency plans in order to deal with the critical situation and teach them the value of trained employees as well. The emergency response team can very effectively manage the situation if trained for various components of the emergency situation thoroughly. They are often trained to manage the incident command system as well in order to run things smoothly amid a crisis then to create a chaos in itself

Are the employees of your company trained to deal with the sudden crisis? Do they know what to do? How to prevent maximum damage to the business assets? Do they know how to protect themselves and others during a crisis? Do you plan to give them the necessary training to do what is required when faced with a sudden disruption?

value of trained employees

If yes, it’s not too late to recognize the value of trained employees. We are here to help you know the value of trained employees. What comes with training is more than just practical implications

Business support is a phone call away, 707.266.6461; assisting entrepreneurs through the toughest times.

#Business2015 #CPR4Biz #StrategicBusinessPartners #BusinessSurvivalSpecialists

Strategic Business Partners; Business Management, Personal Disasters, Business Crisis; Business Support Services; 707.266.6461

Being prepared ensures businesses and their employees have skills and resources to survive with grace, compassion and success. Crisis Prevention and Restoration, certified professionals ready to train your team before the emergency. 415.891.9107

The Technology Risks of Delayed Updates

Software upgrades are often plagued by run time behaviors that are poorly understood and difficult to ascertain. The interactions among multiple versions of the software can introduce latent errors or data corruption.

Technology risks of delayed updates

Industry trends suggest that upgrades are currently needed in large-scale enterprise systems, which often span multiple administrative domains Software updates are deemed to be necessary in today’s world as it has a lot to offer than to take. The technology risks of delayed updates are numerous. Once you fall in the pit, you cannot get up again without paying the debts.


Learn From the Experience!

Recently one of our Strategic Partners was working with a business who had not updated their software since 1999. Our partner was able to track events that were caused by this. First the updates were so far behind the business had to purchase the software new versus an update. Then they paid our Partner Team to move their old information into the new software. The project grew substantially due to conflicts between the old and the new – keep in mind this wasn’t between different software programs but within the same software just multiple years apart. When everything wasn’t communicating it was found the backup system the company thought they had also had not been maintained and had failed in 2005; thus the accounting system had not been backed up for 9 years. It was also found the hardware was so antique that it had to be completely replaced. This affected 9 offices connected to the primary system. That were the technology risks of delayed updates and an icebergs tip they hit. On the positive side – despite all the issues the company was lucky enough to not be hacked during this vulnerable time. On the not so positive side the major changes meant having to retrain employees due to the large difference between versions and hardware.

The Importance of Updates

Updating software is an important part of keeping a computer secure, and keeping all software up-to-date will protect a user against the most common security exploits and the technology risks of delayed updates. It has been seen that the majority of computers are compromised using vulnerabilities where an update is available, but has not yet been applied.
The majority of web exploits use the top twenty vulnerabilities, all of which have available updates. Likewise, Microsoft observes that all of the vulnerabilities exploited by the most popular exploit kit have available updates.

However, exploits released before vulnerability becomes public knowledge (zero-day vulnerabilities) are used to attack a relatively small number of computer systems. Likely for this reason, 60% of Microsoft’s vulnerabilities are made public knowledge the same day as the update correcting the vulnerability is released. Enabling users to protect themselves before exploits become readily available. For these and other security reasons, the faster the user updates their system the less likely they will be vulnerable to new attacks. While updating quickly is good for security, all updates cannot be completely automated because they impact end users’ workflow. Many software updates include new, unwanted features. Some software updates introduce new bugs or incompatibilities. Rebooting interrupts users from their work.

The Technology Risks of Delayed Updates Affects your Diligent Work

The Web interface of a social-networking site is not rendered correctly when accessed using an old version of some Web browser. Specifically, a push button that allows users to log in appears disabled. This happens because the browser in question uses an obsolete version of the DOM tree. Technology risks of delayed updates leaves your work shattered as this.

Similarly multiple online banking applications rely on a cloud-based service that provides foreign-currency exchange rates. This cloud-based service is provisioned and upgraded by a third party. The cloud service can support multiple versions of the communication protocol, and the version in use is established at the start of the message exchange. The service uses publish-subscribe infrastructure. When banking applications subscribe to the service, they receive asynchronous messages that encapsulate Java objects. The new version of the service is provided as an extension of the old service; the corresponding objects instantiate a subclass of the old version’s data type. When these versions are not upgraded, online banking applicants suffers from what we call the technology risks of delayed updates.

Automated Updates

There is a tension here among the users. Some users want to trust the computer to make good decisions for them; that is, they want the computer to be its own system administrator. For these users, automating good decisions is valuable. However, other users want control over their computer, and rebel against the feeling of being forced into doing things they don’t agree with (or just haven’t thought about).

Consider Backing Up for the Off Chances

In this era of technology, almost everyone has an experience of losing data, once in their life. Fortunately, if you didn’t ever lose your important data there is no need to brag about it. Let me clarify you one thing that tragedy could happen with anyone at anytime. So, if you do not possess a habit of taking backups of your web site, you ought to take this matter seriously and pondering over this thing must be the first of your steps, in order to prevent losing data.

Taking backup is a main principle of data security. There is no denial to the fact that the reliability of web server has been greatly improved by the advancements in technology over the past couple of years. But one can’t throw the whole matter of keeping a backup, over the web hosting company.

Technology risks of delayed updates will hinder your business growth. Do you want that to happen?

 technology risks of delayed updates

It is important to update software as soon as possible after a security update is released. Updates correcting security vulnerabilities are released an average of 1.2 months after an exploit for the vulnerability seen in the wild. Not updating software is what will lead the way to technology risks of delayed updates

Business support is a phone call away, 707.266.6461; assisting entrepreneurs through the toughest times.

#Business2015 #CPR4Biz #StrategicBusinessPartners #BusinessSurvivalSpecialists

Strategic Business Partners; Business Management, Personal Disasters, Business Crisis; Business Support Services; 707.266.6461

Being prepared ensures businesses and their employees have skills and resources to survive with grace, compassion and success. Crisis Prevention and Restoration, certified professionals ready to train your team before the emergency. 415.891.9107